Return Policy

At X Nail Designs, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return policy to make the process as easy as possible.

Conditions for Return

To be eligible for a return, the following conditions must be met:

  1. Non-Quality Issues: Returns for non-quality related issues are accepted.

  2. Original Condition: The product must be in its original, unused condition, and must not be damaged or altered. The product must remain in a state that allows it to be resold.

  3. Original Packaging: The product must be returned in its original packaging with all tags, labels, and accessories included.

  4. Return Timeframe: Returns must be initiated within 14 days of receiving your order.

Return Process

  1. Contact Us: Please reach out to our customer service team at [email protected] to initiate a return. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Approval: Once your return request is approved, you will receive detailed instructions on how to return your item(s).

  3. Packaging: Ensure that the item(s) are securely packaged to avoid any damage during transit. We recommend using the original packaging materials if possible.

  4. Shipping: Ship the item(s) back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to a quality issue.

Refunds

  • Inspection: Once we receive the returned item(s), our team will inspect them to ensure they meet the return conditions.

  • Processing Time: If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

  • Notification: You will receive a notification email once the refund has been processed.

Important Notes

  • Non-Returnable Items: Certain items cannot be returned, including items marked as final sale or promotional items.

  • Damaged Items: If you receive a damaged or defective item, please contact us immediately at [email protected], and we will arrange for a replacement or refund.

We appreciate your understanding and cooperation in adhering to our return policy. Our goal is to ensure you have a positive shopping experience with X Nail Designs.

For any questions or additional assistance, please do not hesitate to contact our customer service team at [email protected].

Thank you for choosing X Nail Designs!

If you need further customization or additional details, feel free to ask!